Examining culture through the lens of ethics – to what extent can our people reliably and consistently do the right thing?
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In the late 1980s, Delta Airlines struggled to address a series of incidents, including pilots landing at the wrong airport. The incidents were typically due to some poor decision made by a Delta pilot, resulting in Miami-bound planes landing in Fort Lauderdale, for example. However, Delta Airlines’ efforts to correct for these errors seemed to have little effect.
The overnight transition to remote working has been a remarkable example of organizational agility, but it is not without its challenges.
As the global vaccine rollout gathers pace, another pressing issue emerges: should employers mandate vaccination for their employees?
A clear purpose statement can make a business stand out from its competition – but what makes a statement become more than just words?
Instead of focusing solely on changing the behaviour of individual staff, companies must simultaneously tackle the cultural factors and policies and systems which shape this behaviour.
When shareholders backed a protest vote last year over sexual harassment claims at the global technology giant Microsoft, it sent a clear message: a narrow focus on value is no longer enough to satisfy investors.
Businesses everywhere are facing tough ethical decisions. But when we know who we are and why we exist, even the most intractable dilemmas can rapidly resolve themselves.
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Cultivating culture in a crisis
Through the Covid-19 pandemic, our world of work has changed almost overnight. In the past few weeks, we’ve spoken with senior leaders at organizations with whom we have been working to strengthen their ethical culture